Support
Let's get it working.
Email is the way to reach me. I read and answer every message myself.
Email support
him@thejamiefarrell.com- Replies
- I am one person, so I aim to reply within two business days. Often it is sooner.
- Hours
- Monday to Friday, US Eastern time.
- Who answers
- Jamie Farrell, who built the apps.
What to include
A good first email saves us both a round trip:
- Your store's
.myshopify.comaddress. - Which app, and which screen you were on.
- What you expected, and what happened instead.
- For a billing question, the order number from the app's Billing page.
- A screenshot, if you have one.
Please don't send passwords, staff logins or card details. I never need them.
Questions
Common questions
Are the apps in the Shopify App Store?
Not yet. They are coming. Email me and I will let you know when they are live.
An order on my Billing page looks wrong.
Email me the order number and the app's name. Every counted order is listed with the amount and the reason it counted, so we can check it together.
A theme block isn't showing on my store.
Check two things first. App embeds such as the PerkJar launcher and the RallyCrew link tracker must be switched on under Online Store, Themes, Customize, App embeds. And the app's on switch on its home page in admin must be on.
Where do I change my plan?
On Shopify's plan page for the app. You can reach it from the app's Billing page. See pricing for how the two plans compare.
Can I ask for a feature?
Yes, please. Email me what you are trying to do. I read every request, though I can't promise to build all of them.
Do you have a product quiz app?
Yes. Wayfind is a product finder quiz with its own name and look inside Shopify. Support for Wayfind is at the same address, and its setup guide and privacy policy are on this site.
Leaving
Uninstalling an app
No hoops. Uninstalling stops the app and its charges.
- Open Settings in Shopify admin. Then Apps and sales channels.
- Find the app and choose Uninstall. Its storefront blocks stop working right away and it stops counting new orders.
- If you use NextBatch, tell your subscribers first. NextBatch is what bills renewals, so renewals stop when it is uninstalled.
- Tidy your theme if you like. You can remove any of the app's blocks from your theme in the theme editor.
Your data
Data deletion
Your store's data
48 hours after you uninstall, Shopify sends the app a request to erase your store's data. When it arrives, the app deletes everything it holds for your store: settings, members, creators, subscriptions, quiz responses, the billing ledger and its access to your store.
One customer's data
When a customer asks you to delete their data, Shopify sends the app a redact request. PerkJar deletes that member, their points history and their reward codes, and clears their email from referral records. NextBatch removes their name, email and delivery address from their subscription records and clears any note they wrote when cancelling. RallyCrew stores no shopper data. If the email belongs to one of your creators, it removes that creator's personal details and keeps the amounts for your records. Wayfind deletes every quiz response linked to that customer's ID or email.
One customer's data request
When a customer asks you for their data, Shopify tells the app. The app puts everything it holds about that customer into a file. Download it from Studio under Customer data requests and send it to the customer.
Questions about your data
Email him@thejamiefarrell.com from the store owner's email address. Each app's privacy policy has the details: PerkJar, RallyCrew, NextBatch, Wayfind. The data processing agreement sets out how I handle your customers' data on your behalf.